Everything is set according to the instructions, and it would not work!
Something is wrong with
Of course, there is a slight possibility
that you are right and that something is wrong with our servers. The
statistics show however, that less than 1% of the problems have to do
with the server. Therefore, dear user, you should check once again whether
all you computer parameters are set in order, according to the instructions,
which is a prerequisite for a successful connection.
We recommend that you try to identify your problem among the list
of most frequently asked questions, listed bellow. If you are not in
position to do that, please contact our technical support department
I continuously get a message to check my password and try again, though
the password is OK
If you are 100% sure that your connection
parameters are set in order and that the password you are entering is
OK (check the small letters and Caps Lock key), it could have only one
meaning: your account is locked (banned). There are several reasons
for that: you have run out of time or abused the system (interference
with other users).
When trying to change the password and/or check the remaining time, the
browser send me the message:
On starting the browser I get the page "Infosky node" and cannot see either
After getting connected, everything except the web works.
Problems like this occur if the proxy server
parameters are not properly set: the first one because of the empty
"Do not use proxy forů" field, the second one because "proxy.Infosky.Net:
was entered without filling in the "8080" port by manual set up or "http://proxy.InfoSky.Net?"
without the given "proxy.pac" file with automatic configuration. You
can find the solution on the http://www.InfoSky.Net/en/uputstva.html
link for browser setting
I get connected OK, but can neither view any presentation, nor read a
mail. "Server does not
DNS entry" error appears.
In 99.9% cases the reason is bad network
configuration, i.e. network protocols collision. Click on "MyComputer->ControlPanel->Network"
and in the list of network devices (if the computer is not connected
to a local network, i.e. has no network card) it is sufficient to enter
just: "Client for Microsoft Networks" (in W98 "Microsoft Family logon"),
DialUp Adapter (ONLY ONE!!!) and "TCP/IP (for DialUp Adapter)" (ONLY
ONE!!!). If there are more than one options, you have to clear the rest,
then select the left over option, and delete it by pressing "Remove"
(Client for Microsoft Networks iii- Family logon is not necessary).
Obstructions in mail download or it takes too long.
Considering the fact that certain mail
reading programs do not show the download progress, the only way to
find out what is going on is to watch the two computer icons placed
in the right end of the Start line (so called Sys Tray). If their indicators
are blinking, the download is in progress, you should be patient and
wait for the large message to reach your computer. If they show no signs,
the mail program is blocked. The reason is usually in coding of file
attached to the mail, with character sequence confusing the mail program.
You can solve the problem by deleting the troublesome message from the
server and asking the sender to use different coding system (mime/BinHex).
There is a useful program called "Magic Mail Monitor" enabling you to
go through the mail headings without downloading them from the server,
and to delete the unwanted mail without downloading it. This program
can be downloaded from our Ftp server:
File size is 52 kb
Logging in goes smoothly, but the servers does not allow me to read the
There are several possible reasons for
- You have received more mail messages than your mail box can accept
(you have exceeded the quota of 5 MB, which is limit for your mailbox)
- You have already initiated mail downloading by another program, and
the server does not allow more than one simultaneous accesses to the
mailbox. (the most usual combination is mail client/ICQ, since it is
customary for ICQ and similar programs to make occasional checkup whether
a mail has arrived)
- Previous modem connection is "broken" during the mail downloading
from the server, in which case you should wait for 10 minutes and try
It is not possible to download the mail from Eunet and/or some other systems,
while I am on line
InfoSky does not allow access to mail server
if you are not connected thorough our dial-up lines.
If You are connected to InfoSky you can download your mail from other
providers only if they allow that.
It is not possible to check my time and/or change the password if I am
logged in through another
Infosky does not allow usage of these services
from another systems for security reasons.
I would like to have my personal web presentation. What is the procedure
and how much space
am I entitled to ?
Please send your mail request to support@InfoSky.Net.
You will get a reply within 24 hours, with instructions for setting
up and updating the page. You are entitled to 2MB space.
Am I allowed to use Java applets?
Yes, your web page can have any of the
Can I run CGI scripts?
Running CGI scripts is not allowed to the
users for security reasons. There are scripts supplied as part of your
web space, and they are access counter and visitor's IP address identification.
How do I set up the counter?
Send us a mail with your request to webmaster@InfoSky.Net
, in order to let you use this facility. The next step is to enter:
of digits in a number
Here are some examples:
md=5 ft=1 tr=Y sh=Y
md=5 ft=5 tr=N sh=Y
md=5 ft=2 tr=N sh=Y
md=8 ft=1 tr=N sh=Y
dd=E md=10 ft=1 tr=N sh=Y
md=7 ft=1 tr=N sh=N
What are the access rates?
Have the rates been changed lately?
A12. Information like this are updated
regularly and complete rate scale is displayed in the "Rates" section
on http://www.InfoSky.Net/en/cene.html for browser
Where and when can I pay for my Internet access time?
We have more and more selling sites each
day. Have a look at our web under "SELLING SITES" (under CONTACT)
and find the location that suits you best by working hours.
How long does it take to have the payment registered on the agccount?
If you pay by a cash receipt (through a
Post office, it take couple of days. In that case, it is recommended
to bring the receipt in person to our headquarters in Jevrejska 32 or
send a fax copy, which can be done from the Post office where you settled
the payment. In case you made payment at any of our selling sites, you
can count that those payments made before 3.p.m. will be registered
at 3.30 p.m. the latest, while those made later on are registered and
accounts activated up to 10.00 p.m., or the following day, at the latest.
According to the list of accesses, the call came from an unfamiliar number.
I am calling from a
switchboard. What is the matter?
There are two possibilities:
- Your call was made through analogue lines and the system was not capable
of locating it
- Your account is being abused
In the latter case, provided you have not allowed to somebody else deliberately
to use your account, change he password as soon as possible and send
a warning mail to support@InfoSky.Net
or make a phone call to our technical support department.
My computer has a security system installed and it detected the abuse.
What shall I do ?
Send us the complete data provided by the
program (log) to abuse@InfoSky.Net
and we shall do our best to identify and punish the abuser. Very important
(for log verification reasons) to have your computer time set correctly.
In order to adjust your system time with the atom clock, you can use
our "Atom Time" program which can be downloaded free of charge from
our FTP server on the following address:
File size: 477 kb
There is continuing unauthorized access to my Internet account. What is
going on? How to
First step is to make sure whether your
time has been stolen. If it is obvious, you should provide one of the
latest versions of anti-virus program. Protect your computer, log in
the Infosky and change your password. On logging in, a user has to be
identified by a username, account, and password. Your account could
be abused by anyone who knows your password, and your username. Special
attention should be paid to data security!
You can download from our server a couple
programs providing efficient data security:
What is my IP address? What is my DNS address?
While establishing Internet connection,
our server and your computer determine the user's IP address and DNS
servers. IP address is allocated dynamically, i.e. the user is allocated
the first available address for each log. It means that while setting
IP address, automatic allocation should be specified, as it is not possible
to predetermine the user's IP address. If you want to find out what
is your current IP addres click here.
DNS server addresses could also be
determined. While establishing the connection, in some cases it is also
necessary to specify DNS server address: for WinNT users, for some Windows98
users, in cases of several Internet connections (more than one provider).
So, in "DialUp Networking", "Properties", for a particular connection
choose "Specify DNS address" option and set for "Primary DNS": 195.250.98,
and for "Secondary DNS": 220.127.116.11.
This is my first setup. What is my password?
Your initial password is written on your
sign up card. If you have lost it, contact our technical support and
CHANGE YOUR PASSWORD on the very first connection!!!
Do small and capital letters make any difference for the username and
While logging in, you should take care
about the small and capital letters. Therefore, it is not the same whether
you have written Petar or petar.
In order to have a successful connection, you should use small letters
for your username !
"news.InfoSky.net" does not have the group I am interested in. Why?
News groups offered by "news.InfoSky.Net"
are the news groups downloaded from other news servers on the web, that
serve for public exchange. If you would like to have any particular
news group that does not exist on "news.InfoSky.net", try to fetch it
directly from the news server that has sent it.
When does the lower rate apply?
VIf you START AND FINISH your connection
in the period 02.00 a.m. - 08.00 a.m. of the same day, you will be charged
50% lower rate for your Internet access time.
Is there a special rate for mail reading?
Infosky has introduced special rating system
(applicable to e-mail services only), if you dial number 319-40-55.
Your connections realized through this telephone number are charged